Terms & Conditions
EMOTILINK IS NOT FOR EMERGENCIES.
If you are in crisis or thinking about harming yourself or others, call 911 or go to the nearest emergency room.
You must be 18 years or older to use this service.
Please read these Terms and Conditions carefully. They outline your legal rights, responsibilities, and important service limitations.
1. Use of the Platform
To begin with, by registering and using the Emotilink platform, you agree to these Terms of Use. Emotilink, LLC owns and operates the mobile and online telecounseling platform connecting users with licensed Providers.
Emotilink can revise these Terms at any time. We will post changes on this page, and continued use of the platform means you accept the updated terms. You may also be required to consent to additional terms before scheduling with new Providers.
2. Role of Emotilink
Emotilink is a neutral technology provider—not a healthcare provider. Providers are independent professionals and not Emotilink employees or agents. We don’t control or supervise Providers or the services they offer.
3. Provider Responsibility
Licensing and Legal Compliance
Providers are fully accountable for the services they deliver. They must comply with all legal and ethical requirements governing their profession. This includes maintaining active licenses, following state and federal regulations, and adhering to best practices in care. Emotilink is not responsible for any legal or professional violations committed by Providers. Emotilink is not liable for any Provider conduct, treatment, or advice. Providers must comply with all applicable state licensing and professional regulations. Check licensing requirements.
4. No Endorsement
We do not recommend or verify Providers. Users should independently check credentials and suitability before engaging a Provider. Verify licenses and complaints.
5. Account Termination
Furthermore, you or Emotilink may end your account or access to the platform at any time. Service availability is not guaranteed.
6–7. Security Responsibilities
Keep your login credentials private and protect your account. You should also secure the device and network you use to access Emotilink. Use only secure, private networks. Emotilink is not liable for breaches caused by user negligence.
For this reason, we encourage the use of up-to-date antivirus, secure passwords, and firewalls. Learn more about cybersecurity from the Cybersecurity & Infrastructure Security Agency (CISA).
8. Off-Platform Communication
If you choose to communicate with Providers outside the Emotilink platform, such as through email or text, you do so at your own risk. These channels may not be secure or HIPAA-compliant.
9. Age Requirement
The platform is for users 18 years and older only.
10. Payments
Additionally, payments are handled by Braintree. Sessions are billed per minute based on the Provider’s hourly rate with a 20-minute minimum.
11. Cancellations
- First appointments: cancel up to 1 hour before with no fee.
- Other sessions: cancel 24+ hours in advance to avoid a 50% fee.
- Rescheduling may allow you to avoid the cancellation fee.
12. No Medical Services
Emotilink is for nonmedical counseling. Providers may not prescribe medication or offer medical advice on the platform.
13. Platform Restrictions
You may not copy, alter, or reverse-engineer any part of Emotilink’s technology. Use is limited to telecounseling as described.
14. Other Legal Terms
These Terms are the complete agreement. If one part is unenforceable, the rest remains valid. Emotilink may assign this agreement; you may not.
15. Governing Law
These Terms are governed by Illinois law.
Summary:
- Governed by the laws of the State of Illinois
- Any disputes must be handled in Illinois courts
- You waive objections to this jurisdiction
This ensures clarity for legal interpretation and enforcement. You agree to the exclusive jurisdiction of Illinois courts.
Questions? Contact us at info@emotilink.com.